Master Terms of Service & SaaS Agreement

Last Updated & Effective Date: September 20, 2026 Platform: MyFlat Apartment & Society Management System ("Platform", "Service", "Software") Operator / Company: MyFlat Technologies Private Limited ("Company", "we", "us", "our")

IMPORTANT NOTICE — PLEASE READ CAREFULLY:

BY ACCESSING, BROWSING, DOWNLOADING, REGISTERING WITH, OR USING THE MYFLAT PLATFORM (INCLUDING VIA WEB BROWSER, MOBILE APPLICATION, TABLET INTERFACE, GUARD STATION DESK, OR API), YOU ("USER", "RESIDENT", "OWNER", "TENANT", "SOCIETY MANAGEMENT COMMITTEE", "RWA", "ADVERTISER", OR "VENDOR") UNCONDITIONALLY AGREE TO BE BOUND BY THESE MASTER TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SERVICE.

1. NATURE OF SERVICE & INTERMEDIARY STATUS

1.1 Pure Technology Provider & Intermediary

MyFlat provides an online cloud-based Software-as-a-Service (SaaS) multi-tenant infrastructure designed to facilitate internal communication, administrative record-keeping, maintenance billing assistance, visitor entry logging, and community engagement for autonomous residential societies, apartment owner associations (AOAs), and resident welfare associations (RWAs) (each, a "Society").

1.2 Intermediary Status under Information Technology Act, 2000

The Company operates strictly as an "Intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 (India) and complies with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Company does not initiate transmissions, does not select the receiver of any transmission, and does not select or modify the information contained in any transmission generated by Users or Societies. The Company exercises no editorial control over user-generated content, ledger entries, notices, or security decisions.

1.3 Non-Agency & Autonomous Governance

The Company is an independent technology contractor and is NOT:

• An agent, trustee, fiduciary, partner, or joint venturer of any Society, Resident, Owner, Tenant, Guard, or Vendor.
• A property manager, security agency, facility manager, financial advisor, debt collector, or law enforcement entity.
• A party to any dispute, agreement, lease, bylaw violation, or financial contract between a Society and its members, or between co-residents.

2. ELIGIBILITY, ONBOARDING & ROLE-BASED ACCESS

2.1 Age & Capacity

You represent and warrant that you are at least eighteen (18) years of age and possess full legal capacity to enter into binding legal agreements under Indian law.

2.2 Account Verification & OTP / MPIN Security

• Each user account is tied to a single verified mobile phone number. Access is authenticated through One-Time Passwords (OTP) and/or a personal 4-digit or 6-digit MPIN.
• You are solely and exclusively responsible for safeguarding your device, OTPs, and MPINs. Any action performed under your authenticated account shall be conclusively deemed to have been authorized by you.
• You agree to notify the Company and your Society Management Committee immediately of any unauthorized access or security breach.

2.3 Society Responsibility for Member Roles

The Society's authorized Management Committee (President, Secretary, Treasurer, Admin) is solely responsible for:

• Verifying the real-world identity, property ownership, tenancy status, and authorized occupancy of residents.
• Assigning, upgrading, downgrading, or revoking administrative privileges and role permissions (e.g., Committee Member, Facility Manager, Accountant, Security Guard, Owner, Tenant).
• The Company disclaims all liability for erroneous role assignments, unauthorized privilege delegations, or failure by Society administrators to deactivate accounts of former residents or terminated staff.

3. ABSOLUTE DISCLAIMER OF LIABILITY FOR FINANCIALS, BILLING & PAYMENTS

3.1 Third-Party Payment Gateway Integration

• The Platform facilitates digital payments (maintenance dues, facility bookings, event contributions, vendor fees) by integrating with licensed, third-party payment aggregators (e.g., Razorpay, UPI, NetBanking, Credit/Debit cards).
• The Company is NOT a bank, Non-Banking Financial Company (NBFC), payment gateway, or custodian of funds. All payment transactions are processed directly between the payor's bank/account and the Society's (or Advertiser's) designated bank account via the payment gateway partner.
• The Company never holds resident maintenance funds in escrow and assumes zero liability for payment gateway downtimes, banking server timeouts, failed UPI callbacks, duplicate transaction debits, or unauthorized chargebacks.

3.2 Self-Reported Cash & Offline Entries

• The Platform provides digital ledger recording tools allowing Society treasurers, accountants, or administrators to log cash, cheque, or offline NEFT/RTGS collections and expense vouchers.
• All offline financial entries are 100% self-reported by Society personnel. The Company does NOT audit, verify, handle, inspect, or physically reconcile physical cash, cheques, bank deposits, or expense invoices.
• ZERO LIABILITY FOR EMBEZZLEMENT / DISCREPANCIES: The Company expressly disclaims any liability for financial fraud, misappropriation of society funds, embezzlement, ledger manipulation, duplicate billing, accounting errors, or disputes between residents and Society committees regarding maintenance arrears or penalties.

3.3 Society Tax & Legal Compliance

Each Society is solely responsible for determining, filing, and remitting applicable Goods and Services Tax (GST), TDS, municipal property taxes, and statutory audit filings. The Platform's automated invoice generators and receipts are operational software aids and do not constitute certified tax advice.

4. STRICT DISCLAIMER OF LIABILITY FOR SECURITY, VISITOR & GATE DESK OPERATIONS

4.1 Digital Log Aid Only

The Platform's Gate Management, Visitor Pass, Staff Attendance, and Delivery Approval features are auxiliary digital record-keeping tools designed to assist physical on-ground security guards.

4.2 No Guarantee of Physical Security or Crime Prevention

• The Platform does NOT guarantee the prevention of unauthorized entry, trespassing, theft, burglary, vandalism, property damage, bodily injury, assault, or criminal acts on Society premises.
• The Society is solely responsible for hiring, vetting, training, supervising, and managing its security personnel and physical barriers (boom barriers, gates, locks, CCTV cameras).
• The Company is NOT liable for:
  • Security guards permitting unauthorized visitors without using the app or bypassing digital verification.
  • Residents mistakenly approving unknown delivery personnel or visitors.
  • System or network latency delaying gate-pass push notifications.
  • Inaccurate entry logs, fabricated visitor names, or device camera failures at the gate.

5. EMERGENCY SOS, PANIC ALERTS & LIFE-SAFETY DISCLAIMER

5.1 Best-Effort Digital Notification Tool

The Platform's Emergency SOS feature (Medical, Fire, Lift Stuck, Animal Attack, Theft/Threat) is a localized, digital peer-to-peer and committee alert broadcaster.

5.2 NOT A SUBSTITUTE FOR STATUTORY EMERGENCY SERVICES (112 / 100 / 101 / 102)

• CRITICAL WARNING: THE SOS FEATURE IS NOT MONITORED BY POLICE, FIRE BRIGADE, PARAMEDICS, DISASTER RESPONSE TEAMS, OR 24/7 CENTRALIZED EMERGENCY CALL CENTERS.
• IN ANY LIFE-THREATENING EMERGENCY, USERS MUST IMMEDIATELY DIAL NATIONAL EMERGENCY SERVICES (112, 100, 101, 102) DIRECTLY.
• The Company assumes ZERO LIABILITY for:
  • Failure of an SOS notification to reach neighbors or guards due to mobile network failure, device battery depletion, silent mode settings, or server delays.
  • Delayed response, inaction, or inadequate assistance by neighbors, committee members, or security guards.
  • Any injury, disability, medical complication, loss of life, or property loss arising during or following an emergency event.

6. SOCIETY BUZZ, MARKETPLACE & COMMUNITY CONTENT DISCLAIMER

6.1 Resident-Generated Content

The Platform includes resident community modules such as Society Buzz (social feed), Photo Wall, Skill Exchange, Buy/Sell Local Market, Interest Groups, and Polls.

6.2 Absolute Immunity from User Disputes & Content Liability

• All posts, comments, photos, opinions, classified listings, price quotes, and messages are published exclusively by individual Users.
• The Company does not endorse, verify, inspect, or guarantee the accuracy, safety, legal title, quality, or condition of any goods, services, rentals, or skills exchanged between residents.
• Residents transact entirely at their own risk. The Company is not an intermediary to any financial settlement or delivery of items sold via the marketplace.
• The Company assumes ZERO LIABILITY for defamatory, obscene, offensive, infringing, or illegal content posted by residents. Society Management Committees possess autonomous administrative rights to moderate, unpin, or delete posts violating community standards.

7. ARTIFICIAL INTELLIGENCE (AI) & AUTOMATED MODULES DISCLAIMER

7.1 Probabilistic Nature of AI Outputs

The Platform incorporates Artificial Intelligence (AI) and Machine Learning features, including but not limited to: AI ANPR (Number Plate Recognition), AI Guard Voice Assistant, AI Water Meter OCR, AI Maintenance Bill OCR Parser, AI Notice Multi-Language Translator, AI Repair Diagnosis, and AI AGM Summarizer.

7.2 Mandatory Human Verification & Zero Liability for AI Errors

• All AI and OCR features operate on probabilistic algorithms and third-party large language models. They may produce inaccuracies, hallucinations, mistranslations, or transcription errors.
• MANDATORY VERIFICATION: Users and Society administrators must independently review, verify, and confirm all AI-generated suggestions, meter readings, invoice totals, translated notices, and license plate scans before taking financial, operational, or legal action.
• The Company assumes ZERO LIABILITY for financial discrepancies, incorrect water bill calculations, misidentified vehicles, erroneous meeting summaries, or faulty repair recommendations generated by AI modules.

8. COMMERCIAL ADVERTISEMENTS & THIRD-PARTY SERVICES

8.1 Sponsored Content

The Platform displays commercial advertisements, banner promotions, and vendor marketplace listings paid for by third-party advertisers or verified local vendors.

8.2 No Endorsement or Product Warranty

• The Company does not sponsor, endorse, warrant, or guarantee the products, services, claims, discounts, or safety offered by any advertiser or vendor.
• Any transaction, contract, booking, or purchase entered into with an advertiser or third-party vendor is strictly between the User and the respective advertiser. The Company disclaims all liability for consumer disputes, deficient services, delayed deliveries, or false advertising claims.

9. ACCEPTABLE USE & PROHIBITED CONDUCT

Users strictly agree NOT to:

1. Use the Service for any unlawful, fraudulent, defamatory, discriminatory, or harassing purpose.
2. Attempt to gain unauthorized access to other Societies' private databases, accounts, servers, or networks.
3. Upload malicious code, viruses, trojans, worms, or attempt denial-of-service attacks against the Platform infrastructure.
4. Reverse engineer, decompile, disassemble, scrape, or extract source code from the Platform.
5. Misrepresent ownership, flat tenancy, identity, or committee authority.
6. Post unauthorized commercial spam, bulk solicitations, or deceptive financial schemes in community feeds.
7. Harass, threaten, or stalk security guards, residents, committee members, or Company support personnel.

10. INTELLECTUAL PROPERTY & PROPRIETARY RIGHTS

• All software code, database schemas, user interface designs, logos, trademarks, domain names, AI prompt architectures, and documentation associated with MyFlat are the exclusive intellectual property of MyFlat Technologies Private Limited.
• Users are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Platform during their active subscription or verified residency.
• By submitting user content (e.g. forum posts, feedback), you grant the Company a royalty-free, worldwide license to store, process, display, and transmit such content solely for operating the Platform.

11. SUSPENSION, TERMINATION & DATA ARCHIVAL

11.1 Termination by Company

The Company reserves the right to immediately suspend or terminate access to any User or entire Society without notice in the event of:

• Non-payment of SaaS software subscription fees after the expiration of grace periods.
• Material breach of these Master Terms of Service or Acceptable Use Policy.
• Fraudulent, abusive, or illegal behavior threatening platform integrity, cyber safety, or legal liability.

11.2 Post-Termination Data

Upon termination of a Society's subscription, the Company will provide a thirty (30) day window during which the Society may request a standard CSV/PDF export of its ledger, resident rosters, and historical records, subject to clearance of outstanding dues. Thereafter, data will be archived or purged in accordance with our Privacy Policy and statutory legal retention obligations.

12. COMPREHENSIVE DISCLAIMER OF ALL WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: THE MYFLAT PLATFORM, ITS SUBSYSTEMS, WEBSITES, MOBILE APPS, AI FEATURES, GATE PASS TOOLS, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE QUALITY, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, 100% SECURE, ERROR-FREE, OR FREE OF VIRUSES OR BUGS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY SOCIETY FINANCIAL LEDGER, METER READING, VISITOR LOG, NOTIFICATION, AI PREDICTION, OR ADVERTISER CLAIM.

13. ABSOLUTE LIMITATION OF LIABILITY

13.1 Total Exclusion of Consequential & Indirect Damages

UNDER NO CIRCUMSTANCES SHALL MYFLAT TECHNOLOGIES PRIVATE LIMITED, ITS DIRECTORS, SHAREHOLDERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR SUPPLIERS BE LIABLE TO ANY USER, SOCIETY, RESIDENT, ADVERTISER, OR THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR AGGRAVATED DAMAGES.
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS REPUTATION, OR ANTICIPATED SAVINGS.
• FINANCIAL LOSSES ARISING FROM COMMITTEE EMBEZZLEMENT, RESIDENT DUES DEFAULT, PAYMENT GATEWAY SETTLEMENT DELAYS, OR CASH MISMANAGEMENT.
• PHYSICAL INJURIES, ROBBERY, THEFT, VANDALISM, PROPERTY DAMAGE, OR LOSS OF LIFE RESULTING FROM GATE SECURITY LAPSES, UNNOTIFIED VISITORS, OR UNANSWERED EMERGENCY SOS ALERTS.
• DISPUTES ARISING FROM RESIDENT-TO-RESIDENT TRANSACTIONS, DEFECTIVE MARKETPLACE GOODS, OR TENANT-LANDLORD EVICTION CONFLICTS.

13.2 Aggregate Monetary Liability Cap

IN ANY EVENT, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY FOR ALL CLAIMS OF ANY KIND ARISING UNDER OR RELATING TO THIS AGREEMENT OR THE SERVICE (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY WARRANTY, OR OTHERWISE) SHALL BE STRICTLY LIMITED TO AND SHALL NOT EXCEED:

• THE TOTAL SOFTWARE SUBSCRIPTION FEE ACTUALLY PAID BY THE SPECIFIC CLAIMANT TO THE COMPANY IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
• INDIAN RUPEES ONE THOUSAND (INR ₹1,000), WHICHEVER IS LOWER.

WHERE APPLICABLE LAW DOES NOT PERMIT TOTAL EXCLUSION OF CERTAIN DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.

14. INDEMNIFICATION

You (and your respective Society Management Committee) agree to defend, indemnify, and hold harmless MyFlat Technologies Private Limited, its parent companies, subsidiaries, directors, officers, employees, engineers, and agents from and against any and all claims, demands, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

1. Your violation or breach of any provision of these Master Terms of Service.
2. Content, notices, ledger entries, or complaints posted or submitted by you or your Society administrators.
3. Your on-ground security decisions, physical gate management actions, or failure to respond to SOS emergencies.
4. Any financial dispute, embezzlement allegation, or tax non-compliance involving your Society.
5. Infringement by you of any third-party intellectual property, privacy, or statutory right.

15. GOVERNING LAW, DISPUTE RESOLUTION & ARBITRATION

15.1 Governing Law

These Terms, and all claims or disputes arising out of or in connection with the Platform, shall be governed by and construed in accordance with the substantive laws of India, without giving effect to any conflict of law principles.

15.2 Mandatory Binding Arbitration

Any controversy, claim, or dispute arising out of or relating to these Terms, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved by sole-arbitrator binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The seat and venue of arbitration shall be Visakhapatnam, Andhra Pradesh, India (or as mutually agreed in writing), and proceedings shall be conducted in the English language.

15.3 Exclusive Judicial Jurisdiction

Subject to Section 15.2, the civil courts located in Visakhapatnam, Andhra Pradesh, India shall have exclusive jurisdiction over any legal proceedings arising hereunder.

15.4 Waiver of Class Action & Representative Lawsuits

ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PUBLIC INTEREST LITIGATION (PIL), OR REPRESENTATIVE PROCEEDING.

16. MISCELLANEOUS

• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full legal force and effect.
• Force Majeure: The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, extreme weather, epidemics, cyber attacks, fiber cuts, power grid failure, government orders, telecommunication carrier outages, or payment gateway server failure.
• Modifications: We reserve the right to update these Master Terms at any time. Changes become effective upon posting to the Platform. Continued use of the Platform after such posting constitutes irrevocable acceptance of the revised Terms.